Privacy Policy

3. Information We Collect

We collect information in the following categories depending on how you interact with WAManager:

• Website Form Submissions: When you request a product demo or submit a contact inquiry on our website, we collect your Full Name, Email Address, WhatsApp / Phone number, Company Name, Team Size, Primary Requirement, Inquiry Type, and submitted message content.
• Account & Subscription Information: When you register an account or subscribe to a paid WAManager plan (Starter, Pro, Business, or Enterprise), we collect user account identifiers, work email addresses, business details, team member invites, and subscription plan choices.
• Workspace & CRM Content: Information managed inside customer workspaces, such as contact records, custom fields, tags, internal notes, assigned conversation statuses, and customer interaction histories.
• Connected Channel Information: Metadata and messaging details resulting from channels connected by your workspace, such as WhatsApp Business API configurations and channel integration settings.
• Technical & Support Logs: Technical log data generated during platform use, including system event logs, authentication logs, and support correspondence sent to support@wamanager.io.

4. How We Use Information

We use collected information solely for legitimate operational and business purposes, including:

• Providing, maintaining, and improving the WAManager platform and shared inbox services.
• Processing product demo requests, answering technical/sales inquiries, and managing customer communications.
• Managing customer subscriptions, billing administration, and plan entitlement limits.
• Delivering Captain AI draft assistance, smart response suggestions, and automated workflow triggers requested by users.
• Protecting platform security, detecting spam or unauthorized activity, and fulfilling legal obligations.

5. Non-Customer Lead Data Retention

Inquiry data submitted by non-customers through our public Book a Demo and Contact forms is normally retained for up to six (6) months from the date of submission for inquiry handling, demonstration scheduling, and customer follow-up. After this period, lead records are routinely deleted or de-identified, unless longer retention is reasonably required to address an active commercial request, security concern, or legal obligation.

7. AI Assistance & Model Training Commitment

WAManager incorporates Captain AI features designed to assist teams with thread summaries, smart reply drafting, and workflow suggestions inside their workspace.

AI-assisted features may generate output that users should review as appropriate before acting on or relying upon generated suggestions. Account administrators maintain control over AI feature configuration.

9. Cookies & Marketing Website Analytics

At the time of this policy update, the current WAManager public marketing website at wamanager.io does not intentionally deploy Google Analytics, Meta Pixel, or third-party advertising tracking scripts.

On our web application (app.wamanager.io), essential local storage and session tokens are used strictly for user authentication, security, and workspace session preferences. If tracking technologies materially change in the future, this policy will be updated accordingly.

14. International Processing

WAManager uses third-party service providers and technology infrastructure to operate the service. Depending on the services used and your location, information may be processed outside your country of residence. Where this occurs, we handle information subject to applicable legal, contractual, security, and privacy requirements.